Despite all of the preparation (and in most firms, over preparation), there will be times where projects goes awry. In these moments, there are two behaviors that will save the day: the ability to stay calm and resilience.
The first is obvious. A calm demeanor, despite the circumstances, is required if you are to get through these moments as quickly and effectively as possible. Emotions will cloud judgement and cause improper decisions.
The second is the resilience available due to your experience and a mitigation plan. At every step of the project, the competent manager must have a series of steps she will take when something unexpected happens. These steps can be a fully documented mitigation plan, a plan developed in real-time based on known data and your experience, bringing in a consultant, or an international trip to resolve the problem face-to-face.
The key to mitigation is to have plan B or the ability and confidence to quickly create a plan B when, not if, something does go wrong. Depending on the manager and the project, these backup plans could be documented in advance, but they could just as effectively be developed in real time “on-the-fly.” I’ve seen both used effectively and typically the workload of the team and the personality of the manager determines how much mitigation is planned in advance.
Some people enjoy taking risks more than others, and that is normal. What is unhealthy is the aversion to any risk. To put it in context, we are traveling on a chunk of rock at 85,000 miles per hour around an exploding star. That is a great deal of uncontrollable risk.
Copyright 2016 Doug Ringer
Doug’s Blog is a frequent memo that is always powerful and to the point. It focuses on innovative ideas to help organizations create Profitable Habits that improve profitability.
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