In today’s fast-paced business world, opportunities can appear and disappear rapidly. Also, nearly everyone is juggling multiple projects at one time. Keeping yourself in the forefront of your customers’ minds is a major key to success. You attention to their attempts to communicate with you shows a great deal about your professionalism and level of customer commitment.
These are some suggestions for improving your responsiveness to customers without negatively affecting your scheduled times for project work or other customer meetings.
1. Check voicemail every 90-120 minutes
a. This allows you to get back to a customer or client in a reasonable time while not negatively impacting work for other customers.
b. This assures your client that you are working for them.
c. You can justify not answering every call if you are diligent about your response times.
2. Check e-mail 2 or 3 times per day.
a. E-mail does not require the same diligence as voicemail since it should be used for non-time critical communications.
b. Voicemail should be used for time-critical information.
c. This schedule for e-mail review prevents your inbox from derailing you project work.
3. Communicate these guidelines to your customers and clients. It will correctly set their expectations, permit you to remain effective in your work for them and maximize your impact on all of your customers.
Originally posted 2013-10-24 04:20:31. Republished by Blog Post Promoter