I’m a product management and development professional and I’ve worked with organizations such as General Electric, Ericsson, Honeywell, Meritor (formerly a division of Rockwell International), and others in the private sector. Most of my work is in new product development and product management, and I’ve developed or managed over 40 product lines for both North American and global markets. My work almost always includes working closely with the engineering department in the development and auditing of new products. Sometimes I discover an engineering team that has both organizational and technical challenges to overcome.
My question is: How do we properly evaluate the efficacy of a design team (internal or contract) when we have little evidence of past performance? These 5 steps provide excellent insight into their ability to meet project requirements.
The 5 steps are:
- Demonstrable expertise and success in the EXACT discipline
- Numerous positive references and testimonials
- Advertised expertise
- An internal audit function
- Do they stand behind their design or so they shrug-off their failures and continue to bill time & materials
I will go into details of each of these steps over the next few posts. This is an important issue for firms that have no in-house technical expertise in their products’ technologies. Without appropriate guidance and consultation, it is very easy to choose a design firm that may not be the best for your application.